Delegating

Delegating isn't something I usually think of when i think about leadership. But watching a lot of the leadership here, I realize how much delegating goes into leading a group of people. In a situation at work, particularly. The leaders are the ones who make decisions, make sure everyone is where they need to be and oversee the operations as a whole to ensure that everything is running smoothly. For this reason, it's imperative to have excellent delegating skills in order to lead a group effectively. If everyone at the Great Movie Ride were to just go anywhere with no direction, the entire ride would shut down. There must be someone organization each individual to ensure that every task gets completed and every job is accounted for. The same would go for a corporate situation, a CEO isn't able to do every job of the organization, they have to be able to delegate information and tasks down the line, so that everything is completed and everyone has a sense of direction. 

Leaders and GSMs

After learning more about the heireachy of the area I'm working in, The Great Movie Ride in Disney's Hollywood Studios, I've learned how some of the management in the area is organized. My area (or department) is the Icon Attractions. Within that we have my ride. I am on the front line as a Tour Guide. Then we have trainers, characters, and coordinators. Each of these positions requires specialized training. Coordinators are in charge of the daily operations of our ride, assigning positions for the day and rotating and scheduling individuals. Above these coordinators are the GSMs, or Guest Service Managers. They oversee our entire Icon Attractions area but are not always at our specific attraction because they are supervising a larger area. Coordinators are also in charge of day to day decision making, while GSMs would make decisions on emergency situations, Guest Service Recovery or evacuations. Leaders and GSMs are Synonymous positions. 

http://m.fastcompany.com/3044283/the-messy-business-of-reinventing-happiness#!

Great article on my favorite company!

Bringing out "your Disney side"

All around the parks I have seen posters for "your Disney side". They have had commercials and advertisements using this verbiage as well, which initially led me to believe that this campaign was directed to Guests (the Disney term for cumstomers, clients, etc.) However after my first few days of training, I realize these ads, at least inside the park, are directed to Cast Members (Disney staff). 

Dhowing "your Disney side" is the way that Cast Members are encouraged to add their own personalities and characters into the show that is there job. The company encourages us to be our "authentic self" which is a phrase I have had several times since arriving. Utilizing your Disney side, you are taking our own personal flare in conjunction with what Disneys own personally is. 

Training

During the first two days of my training there was an emphasis (more than once) on the importance of Cast Members having the same values as the organization. Specifically, agreeing with the importance of safety and that Cast Members must have the same priority in mind. It is stressed that the importance of working as a team to create happiness and working towards the common mission of the organization needs to be apart of every cast members job. I've gone through extensive training in the few days I have been here before to expose me to the organizational values and culture.